✨ Ticketing System
We’re excited to introduce the new Ticketing System, now available across the Symbol platform for all customers, including MSP environments. This new feature gives your team a centralized place to create, track, and manage support requests, making communication with the Symbol Support team more organized, transparent, and efficient.
🌟 Key Enhancements:
- Create and Track Support Requests: Submit support tickets directly from the platform and monitor their status without needing to switch between different communication channels.
- Centralized Ticket History: Keep all conversations, updates, and ticket details in one place, making it easier to follow the progress of each request.
- MSP Customer Support Management: MSP administrators can create, manage, and respond to tickets while working on behalf of their customers, improving support workflows across managed environments.
⚙️ How It Works:
- Navigate to the Ticketing section from your Symbol platform.
- Create a new ticket by providing the required details about your request.
- Track ticket updates, reply to conversations, and manage ongoing support requests directly within the platform.
💡 Pro Tip: Use the Ticketing System to keep all support-related communication centralized, ensuring better visibility into open requests and their resolution progress.
⚒️ Other Improvements
We introduced several improvements to enhance the overall user experience, including smoother application interactions, improved table usability on smaller screens, and enhancements to custom content management.
