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Product Updates Explore our product updates for ongoing enhancements, new features, and improved user experiences.
Filtering by: Support
2026.07.01
Jul 8, 2026
TL;DR — This release introduces quality-of-life improvements that make it easier to manage Program Templates, navigate the Ticketing System, and review Domain Variants more efficiently.✨ Improved Filtering ExperienceWe're continuing to expand filtering capabilities across the platform. This release introduces filtering for Program Templates and improves Domain Variants date filtering by using the latest update instead of the original creation date, making it easier to find and manage the inf...
2026.07.01 Support Program Templates Domain/Email Threats
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2026.06.05
Jun 26, 2026
TL;DR — This release improves the Ticketing System for MSP Admins with more intentional ticket visibility and a cleaner, more streamlined conversation experience.✨ Ticketing System We've continued refining the Ticketing System to make collaboration simpler and ticket management more intuitive for MSP Admins.🌟 Key Enhancements:More Intentional Ticket Visibility: Child Company Admins will only have access to tickets when they are explicitly added as members or when they create the ticket t...
2026.06.05 Ticketing System Support Help
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2026.06.04
Jun 23, 2026
✨ Ticket Searchability from Global SearchWe are excited to announce that we have supercharged our Global Search capabilities!MSP Admins can now search for and locate specific tickets directly from anywhere within the platform. There is no longer any need to interrupt your workflow or navigate away to a dedicated ticketing section. Whether you are looking up a ticket ID, a keyword in a subject line, or a specific request, you can find it instantly from your current screen.🚀 What’s New?Zero...
2026.06.04 Ticketing System Support Help Global Search
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